Appointments never available, emergencies never available, zero HIPPA compliant
Unbelievably terrible department!! Shame on Northwell for allowing this. They had us wait almost 2 hours and repeatedly violated HIPPA. Everyone in the waiting was livid! If the Doctors are running late, notify the patients!! It's that simple. Not once did the manager come out and see what was going on. It was a zoo..The front desk personnel had zero customer service skills. I will be leaving and going elsewhere. I wish I could give zero stars.
It is hard to believe that my husband was rescheduled TWICE due to the absence of A technician who was supposed to do the measurement before my husband's surgery. In order to meet the dates, he had to reschedule his own patients weeks ago. The secretary told us that she called and left message. But, the message center confirmed our appointment the day before the appointment on July 25 (The message was saved on my cell). My husband went twice. On June 28, he went for nothing. They could not find his appointment on the system and asked him to go back on July 26. So, he did and was told to reschedule again and leave. I left the message to the manager, Jack. He did not call back at all. Something is wrong with this department.
The wait time is a ok time but it's better to get apt. In morning than in afternoon or evening.The last time I Ben there was a couple years ago but my son go there to the pediactrics Ipthamology suite 220.
It's almost impossible even to schedule an appointment at this office. The most astonishingly rude and incompetent staff I have ever experience in any healthcare facility. Among the absolute worst.
Northwell Health Center For Adult Ophthalmology is a US Health facility based in Great Neck, New York. Northwell Health Center For Adult Ophthalmology is located at 600 Northern Blvd #214, Great Neck, NY 11021, USA.
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